1 Action
Audit your business through each segment lens (Audience, Self, Message, Funnel, Growth) to identify where disconnects are preventing revenue potential, then realign these elements to create a cohesive customer journey.
Example:
A regional software company was creating sophisticated technical content but failing to convert leads until they discovered their audience wasn't CTOs but mid-level managers seeking solutions to explain to leadership.
By repositioning their authentic voice from "technical innovators" to "technical translators," simplifying their messaging, restructuring their sales process around education, and partnering with business consultants, they increased conversion rates by 65% within one quarter.
Takeaway:
SMBs often invest heavily in marketing tactics without first ensuring fundamental alignment between who they serve, who they are, what they say, how they sell, and how they grow.
When these five segments are synchronized, even small businesses can compete effectively against larger competitors by creating more relevant, resonant customer experiences that naturally drive conversion.
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